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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-06-2020 08:46 PM

HP Recommended
Operating System: macOS 10.15 Catalina

Scanning legal documents - 8.5 x 14 -- I can't get a document to scan 8.5x14 --- it always ends up at a out 8.5 X 11.7 --- see below - That's great - yes it can scan and print ...... ok, now the question is HOW... i've tried it a dozen times and it scans / the scan i end up seeing is short of the 14 inches - looks like it scans 11.7 and leaves off a portion of my document - the portion with signatures on it, so not very good SO, HOW DO I SCAN A 8.5 X 14 LEGAL DOCUMENT??? THANKS

4 people had the same question
3 REPLIES 3

‎02-07-2020 01:17 AM

HP Recommended

Hi,

Different printers provide different capabilities.

 

To provide you with an accurate answer, clarifying your printer model would be needed first.

 

Cheers.

Shlomi



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‎02-07-2020 03:48 AM

HP Recommended

I have the 

HP OfficeJet Pro 6978 All‑in‑One Printer

and I have been unable to successfully scan a complete legal size document

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‎02-07-2020 04:31 AM

HP Recommended

Thanks for clarifying.

 

First, be aware that Legal size scanning is only supported by the top Automatic Document Feeder, not from the Flatbed Glass.

The key would be making sure that you set the Scan Source as Automatic Document Feeder and the Scan Size as US Legal.

 

For more detailed information about the exact steps, do you use HP Easy Scan, HP Smart or Image Capture? for any of the options be sure to change the Size, as described below:

https://support.hp.com/us-en/document/c04788799

 

Shlomi



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