lines on scanned photos

[ac16]

lines on scanned photos

[zoey7886]

@ac16, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding scan quality issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.
2. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
3. Unplug the power cord from the power source.
4. Wait 60 seconds.
5. Connect the power cord directly to a wall outlet and to the printer.
6. Turn on the printer to complete the reset.  

Follow the steps from this link for further troubleshooting: Resolve scan quality problems on HP printers | HP® Support

Let me know how it goes!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[ac16]

Nothing changed. Seems like the solution is too generic and not product specific.

[zoey7886]

@ac16, We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message? 

Need help finding your product number? No worries! Check out this handy guide: 
https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

[ac16]

Printer leaves line on scanned photos. HP deskjet 3700, ser cn9436d05s

[zoey7886]

@ac16, I understand you're experiencing an issue with scanning on your Printer. 

I apologize for any inconvenience this may have caused, I'm here to help you today. 

 Please follow the steps below to fix the issue. 

  

A) Perform a power drain. 

1) Take out the cartridges 

2) Unplug the power cord from the printer & wall. 

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector. 

5) Insert the cartridges back into the printer. 

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges 

  

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue. 

  

C) Refer to the steps on this video link to further troubleshoot. 

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue. 

  

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”. 

I hope this helps. 

Take care and have a good day.

Regards,

[ac16]

None of this advised has helped with the problems. I guess it' just a poor piece of hardware.

[zoey7886]

@ac16, Welcome to the HP Support Community! 

We're here to help you tackle that scan issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,