Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-07-2020 11:08 AM

HP Recommended
Product: HP Deskjet 3070
Operating System: Microsoft Windows 10 (64-bit)

(Windows 10 64-bit, HP Deskjet 3070)

I was scanning a book with "HP Scan". After the 60th page the program said that there is no enough RAM to complete the scan, lower the resolution, try again. I wanted to save the pages that I have by now, got the same message. Deleted several pages, tried to save, got the same message. Tried to locate the temporary file, didn't find. The standard folders are WINDOWS\Temp and C:\Users\MyUsername\AppData\Local\Temp - there are no recent big files there. 

The program is meanwhile open.

 

Questions:

1) Is there some folder where this program keeps temporary scans?

2) Is there another way in which I can save the already scanned pages?

 

Thank you in advance!

5 people had the same question
3 REPLIES 3

‎02-10-2020 02:17 PM

HP Recommended

@AA73,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that are you facing issues scanning.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • Do you have the full feature software installed on the computer?
  • From which app/software you are scanning?

 

The printer keeps in the scanned files in the printer's memory and on the computer. You need to scan fewer pages and then save them to the computer.

 

I recommend you use HP Smart app for Windows. Refer to the below article for more information.

 

https://support.hp.com/in-en/document/c04675142

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎02-17-2020 11:52 PM

HP Recommended

Unfortunately, I am afraid that you didn't read my posting.

 

> From which app/software you are scanning?

I have clearly indicated that.

> The printer keeps in the scanned files in the printer's memory and on the computer.

I know. My question was, where they are located.

> You need to scan fewer pages and then save them to the computer.

I know. I wrote clearly that I want to locate temporary files without exiting the program.

Was this reply helpful? Yes No

‎02-19-2020 06:43 PM

HP Recommended

@AA73

 

It seems the documents were not saved since the temporary files are not available

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.