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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-05-2022 09:17 PM - last edited on ‎03-08-2022 09:06 AM by Retired

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer
Operating System: macOS 12.0 Monterey

I went to use the scanner from the printer home screen, not my first time using it and it was easy previously, and I was prompted that the "Proxy Server Address" and the "Proxy Server Port" were missing and needed to be added.  I have followed several links that I found online as well as the instructions at the top of the page that printed off from the error message, and nothing is producing a value for a proxy address.  The field is empty in my computer.   Why were these lost out of settings and how do I get them back?

3 people had the same question
1 REPLY 1

‎03-11-2022 10:58 AM

HP Recommended

@UsaCan2015

 

Welcome to the HP Support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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