m1522n gives scan error in middle of scanning

[raydaboz2]

has been working find, then all of a sudden it scans part way then says error in scanning.  i moved unit back onto an old xp computer i have and it works fine.  ran scan doctor, it found an error, told me to restart unit and reboot pc.  did that and scan doctor now says it couldnt fix it. I have two identical hp1522n units and they both give the same error on the win 10 machine(all updates installed).  I even deleted unit and did a  reinstall, still will not scan. However if I do a copy function it will scan the document and print it.

[sandytechy20]

@raydaboz2

Welcome to the HP Forums. I would be happy to help you with your HP LaserJet M1522nf  printer. I understand that you are getting scanner error and you have already done some preliminary troubleshooting. 

However, I will need a few details to provide an accurate solution,

• How is the printer connected to the computer, wired or wireless?
• How are you trying to scan, from printer control panel or from the computer?

Meanwhile:

• Check the network and printer connection status.
• Restart devices and check driver scan settings.
• Uninstall and reinstall the printer software.
• Check Windows Image Acquisition settings.
• Temporarily disable firewall software on the computer.

Click here and refer the document to perform the above steps.

Let me know how it goes.

Cheers.

[raydaboz2 · Accepted solution]

None of the suggested fixes worked, not even scan doctor. whether trying to scan from printer or kicking off scan from computer.  If I swapped the scanner to an old xp computer it worked fine.  However I finally have it running. I think a win 10 update must have messed up the scan process.  I downloaded a 2013 firmware update and that solved the problem. I was connected USB and it worked fine for the last year until within the last two weeks.  It scanned part way, (so I know it is recognized) then it gave an error that the scan bombed. Nothing has changed on connections or my computer except for just about daily windows 10 updates. So, If anyone has problems like mine, pull down the firmware update of 2013.

[sandytechy20]

@raydaboz2

Thanks for the reply,

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in feature if you need assistance.

Cheers.