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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-08-2023 09:33 AM

HP Recommended

Hello,

I'm having a problem with setting up the scan to email feature.over TLS

Can you tell me if I can use the TLS protocol?

I've been trying to set it up with the ciphered protocols, and it seems to me that it's just not working.
Is it problem with software maybe? It wasn't updated in a long time. I want to use the TLS and I don't know If I just don't get something or is it not possible.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-24-2023 10:06 AM

HP Recommended

after a lot of trouble, I did firmware update on the MFP and the gateway was accepted on the webpage of configuration but when I tried using the scan to email feature it was saying that the smtp gateway was not responding, I then took one last shot and tried configuring it from the control panel on the device and it started working but only on the 587 port...
used smtp on the ovh domain and now it works

View solution in original post

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3 REPLIES 3

‎11-09-2023 10:19 AM

HP Recommended

Hi @Rydeusz,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎11-11-2023 11:25 PM

HP Recommended

Based on the age of the product, it may have never received the updates required to keep current with TLS proctocol. What TLS levels does it show through the embedded web server as available? The last Firmware update readme makes no mention of TLS changes at all. You may need to find an alternate method of communication as many email services will not work with anything less than 1.2

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎11-24-2023 10:06 AM

HP Recommended

after a lot of trouble, I did firmware update on the MFP and the gateway was accepted on the webpage of configuration but when I tried using the scan to email feature it was saying that the smtp gateway was not responding, I then took one last shot and tried configuring it from the control panel on the device and it started working but only on the 587 port...
used smtp on the ovh domain and now it works

Was this reply helpful? Yes No
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