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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-28-2021 03:21 AM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: macOS 10.15 Catalina

have been using a HP Officejet Pro 8600 printer with my iMac for several years  - with no issues. Now after upgrade to Mac OS Big Sur 11.1 the printer doesn't work anymore. So I tried to install HP Easy Start but during the installation I got the Error Message that HPDM Framework is Malware and I had to delete this part to go forward with the installation. Now I can print but HP Easy Scan is not working. How can I get rid of this Malware Message so I can install the full package?

Thanks for feedback.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-28-2021 12:00 PM

HP Recommended

Hi,

Try following the Resolution section below, I believe this should help getting the problem resolved:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-installing-older-HP-Printers-o...

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-28-2021 12:00 PM

HP Recommended

Hi,

Try following the Resolution section below, I believe this should help getting the problem resolved:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-installing-older-HP-Printers-o...

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎03-02-2021 06:32 AM

HP Recommended

Thank you ShlomiL, it worked perfectly!

Was this reply helpful? Yes No
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