mobile fax app keeps looping

[YW20]

On the mobile fax app it stop working. Every time I attempt to compose fax the send button won't load

[zoey7886]

@YW20, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Mobile Fax App Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are experiencing issues with the Mobile Fax feature in the HP Smart app where the send button won't load, here are some steps you can try to resolve the issue:

Ensure Your App is Up to Date:

• Make sure that you have the latest version of the HP Smart app installed on your device. Check the app store on your device for any available updates.

Restart the App:

• Close the HP Smart app completely and then reopen it. This can often resolve minor issues.

Check Your Internet Connection:

• Ensure that your device is connected to a stable internet connection, as Mobile Fax requires internet connectivity to function.

Review the Fax Details:

• Double-check that all required fields, such as recipient fax number and document attachment, are completed correctly.

Enable Mobile Fax Tile:

• On the HP Smart app home screen, make sure the Mobile Fax tile is enabled:
  • On mobile devices, tap "Personalize Tiles" and enable Mobile Fax.
  • On computers, ensure that the Mobile Fax option is activated in settings.

Re-login to Your HP Account:

• Log out from your HP account in the app and log back in. This can refresh your session and resolve odd behavior.

Reinstall the App:

• If the problem persists, try uninstalling the HP Smart app and then reinstalling it from your app store.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,