my hp desk jet 4152e will not print black i have used three cartridges and it still wont print black

[krissysk9]

my hp desk jet 4152e will not print black i have used three cartridges and it still wont print black

[Alden4]

Hi @krissysk9,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 4152e printer is not printing black despite using multiple cartridges, there are several troubleshooting steps you can try.

• Check Ink Levels: Ensure that the black ink cartridge has sufficient ink. You can do this by checking the ink levels through the printer's control panel or by using the printer software on your computer.
• Clean Print Head: Inkjet printers can sometimes have clogged print heads, especially if they haven't been used for a while or if low-quality ink has been used. Many printers have a utility for cleaning the print heads. You can usually find this option in the printer settings on your computer or through the printer's control panel.
• Align Print Heads: Sometimes, misaligned print heads can cause printing issues. Most printers have an option to align the print heads, either through the control panel or printer software.
• Check for Firmware Updates: Ensure your printer has the latest firmware updates installed. Sometimes, firmware updates can resolve printing issues.
• Try Another Cartridge: While you've already tried three cartridges, it's possible that you received defective ones. If possible, try another black ink cartridge to see if the issue persists.
• Clean Cartridge Contacts: If the cartridge contacts are dirty or covered in ink, it can prevent proper communication with the printer. Carefully remove the black ink cartridge and clean the contacts with a lint-free cloth or cotton swab lightly dampened with water.
• Print a Test Page: Printing a test page can help diagnose the issue further. Most printers have an option to print a test page through the control panel or printer software.
• Check Printer Settings: Ensure that the printer settings are configured correctly. Make sure that black ink is selected as the color option and that any grayscale or black-only printing options are enabled if necessary.

By following these troubleshooting steps, you should be able to determine the cause of the issue and hopefully resolve it so that your HP DeskJet 4152e printer can print black properly again.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support