my hp envy 6000 e printer is displaying a red x

[Howdoudothis]

my hp printer 6000 e envy is displaying a x

[zoey7886]

@Howdoudothis, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Envy 6000e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

A red "X" on your HP Envy 6000e printer usually indicates an issue that needs attention. Here are some possible causes and troubleshooting steps:

1. Check the Display Panel for an Error Code

• If the printer display or HP Smart app shows an error code, note it down. It can help pinpoint the exact problem.

2. Check for Paper Jams

• Open the paper tray and printer access doors.
• Remove any stuck paper.
• Close all doors securely.

3. Check Ink Cartridges

• Open the printer's ink cartridge access door.
• Ensure the cartridges are properly installed.
• If low or empty, replace the ink cartridges.

4. Check Wi-Fi or Connectivity

• If your printer is connected wirelessly, make sure it's on the same network as your computer.
• Restart the router and reconnect the printer if needed.

5. Restart the Printer

• Power off the printer, unplug it for 1-2 minutes, then turn it back on.

6. Check for Firmware Updates

• Open HP Smart on your computer or phone.
• Go to printer settings and check for firmware updates.

7. Reset the Printer

• Press and hold the Wireless (Wi-Fi) and Cancel (X) buttons together for about 5 seconds until the power button blinks.
• Wait for the printer to restart.

If the issue persists, let me know the exact error message or code displayed, and I can guide you further! 😊  

Take care, and have an amazing day!  

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Regards,