my hp scanjet 200 has pink lines when ever i am scanning and the picture is not clear.

[watu2017]

my hp scanjet 200 has pink lines when ever i am scanning and the picture is not clear.

[Betty0610]

@watu2017

Welcome to the HP Support Community.

Cleaning of the scanner glass helps ensure high-quality scans. The amount of care needed depends upon several factors, including the amount of use and the environment. You should perform routine cleaning as necessary. 1. Disconnect the USB cable from the scanner. 2. Clean the glass using a soft, lint-free cloth that has been sprayed with a mild glass cleaner, and dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner. Avoid abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. Do not spray the glass cleaner directly on the glass. If too much glass cleaner is applied, the cleaner could run to the edges and damage the scanner. 3. When you have finished, reconnect the USB cable to the scanner.

Follow these steps to reset the scanner.

1. Close the HP scanning software, if it is open.

2. Disconnect the USB cable that connects the scanner to the computer.

3. Reconnect the USB cable that connects the scanner to the computer.

4. Verify the following USB cable settings.

   • Make sure that you are using the USB cable that came with the scanner.

   • Make sure that the USB cable is connected correctly to the rear of the scanner. The USB symbol on the end of the cable (the connector) should be facing up. When connected correctly, the USB connector will feel slightly loose. When connected incorrectly, the USB plug will feel too tight.

   • Try connecting the USB cable to a different USB port on your computer. If the USB cable is connected to a port on the back of the computer, move it to a port on the front or side of the computer.

5. You might need to turn the computer off, wait 60 seconds, and then turn the computer on again.

Let me know if this helps.

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Thanks!

Have a great day!