my hpenvy 6055 e printer is showing a red x

[Howdoudothis]

the printer is displaying a red x

[Raqeeb26]

Hi @Howdoudothis ,

The red 'X' on your HP ENVY 6055e printer typically indicates an error condition that is preventing the printer from operating normally. Common causes relate to paper, ink cartridges, or general internal errors. Here are some steps you can take to troubleshoot the problem:

1. Check Error Messages: Look at the printer’s control panel display for any specific error messages that might be accompanying the red 'X'. This can give you a more specific idea of what the issue might be.

2. Power Cycle: Turn off your printer, unplug it for about 60 seconds, then plug it back in and turn it on. This can often reset and resolve temporary issues.

3. Check Connectivity:

   • Make sure that the printer is properly connected to your network.
   • For wireless connections, ensure that the Wi-Fi status indicator is solid and not blinking, which means the connection is active.

4. Inspect Ink Cartridges:

   • Open the ink cartridge access door and ensure that the cartridges are installed correctly.
   • If you’re using HP Instant Ink, ensure that they are authorized for use in the printer.

5. Paper Issues:

   • Check for any paper jams or obstructions in the paper feed path.
   • Make sure the paper is loaded correctly in the tray and that it meets the printer’s specifications.

6. Firmware Update: Ensure that the printer firmware is up to date. Visit the HP support website to download any recent updates that might resolve issues.Find the 
   https://support.hp.com/in-en/drivers/hp-envy-6000e-all-in-one-printer-series/model/2100187510

7. HP Smart App: Use the HP Smart app for diagnostics. It can provide error codes and more detailed troubleshooting steps tailored to your issue..

Sources

1. Getting Started Guide

Hope this helps resolve your issue.