my officejet4500 has a error unable to scan, copy or send a fax but it will let me copy from my comp

[marlonj1]

HP officejet 4500 has error message , unable to scan , copy ,or send a fax however i can copy from my computer

[Nal_NR]

Hi @marlonj1,

Welcome to the HP Support Community. 

I'd be glad to help you! 

• If the copier stops working or a Scanner Failure. Unable to Scan, Copy, or Fax displays, there might be a hardware-related issue such a scanner mechanism jam or calibration issue, low scanner bulb temperature, or an internal or external electrical problem. The issue is not related to network or USB connection issues.
• With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.
• If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.
• Reconnect the power cord to the printer, and then try making a copy.

• If the error still displays, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.
• If the error still displays with a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, service the printer. If it moves and you still cannot copy, continue to the next step.
• Additional things to try. Restore factory default settings: For printers with control panel menus, locate the Restore Factory Defaults or similar menu under Setup or Tools.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to Official HP® Drivers and Software Download | HP® Support and then identify your printer. Look for and install any available firmware updates. 

If the copy page is completely black, it is an issue with the scanner and the printer needs to be serviced.

Hope this helps! Keep me posted for further assistance

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