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‎05-26-2025 11:37 AM

HP Recommended

My printer is showing an event code 71.02.48a

I have a HP officejet pro 8035 can you tell me how can I fix it

Reply
1 REPLY 1

‎05-27-2025 07:21 AM

HP Recommended

@im882, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding event code 71.02.4A! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Please try the following general troubleshooting steps:

 

Restart the Printer:

  • Turn off the printer using the power button.
  • Unplug the printer from the power source.
  • Wait for at least 60 seconds.
  • Plug the printer back in and turn it on.

Check for Firmware Updates:

Reset Printing System (Mac only):

  • Click the Apple menu, then click "System Preferences".
  • Click "Printers & Scanners".
  • Right-click on your printer and click "Reset printing system".

Printer Diagnosis:

  • Load a document and try printing.
  • If the error persists, document the exact error message and event code for further support.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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