my printer won't photocopy

[Cathy410]

I have an HP deskjet 1512.  It will print but I am unable to photocopy.

[Rachel571]

Hi @Cathy410,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand that you're experiencing copy and scan hardware issues with your HP Deskjet 1512 Printer. I would like to assist you today with resolving this issue.

Now, if your printer is failing to copy and there is no response at all from your HP Deskjet 1512 when you attempt to run the copy, this generally indicates a hardware failure with the scanning/copying assembly built into your printer. Two things generally cause this failure: a power issue, or a programming issue. I am going to run you through some steps below to resolve this issue with you.

Step 1: Check Power:

Lack of power can cause your HP Printer not to respond properly. Please ensure that your printer is not currently plugged into a power strip or surge protector as these can cause your printer not to get sufficient power and result in performance issues. Once your printer is plugged directly into a wall outlet for power please test the copy function again. Should copying still fail, please proceed to the next step. 

Step 2: Power Reset:

1. Power your printer ON
2. With the printer ON disconnect the power cable from the rear of your printer
3. Leave the power cable disconnected for 60 seconds
4. Plug the power cable back in
5. Your printer should power back up on its own

Once the printer returns to the ready state, please test the copy function again. If still a no-go, please continue to the next step.

Step 3: Update Firmware:

As I previously mentioned, an issue with your printer's programming can cause your printer not to respond properly. To verify that you're HP Printer is using the latest Firmware programming Version, please click HP Customer Support - Software and Driver Downloads. Once the website opens select the Download button on the top left. Allow the download to Run. Once the download is complete please follow any onscreen instructions to complete the Firmware Update.

Step 4: Check Hardware:

1. Power the printer ON
2. Open the flatbed cover
3. Hit the Copy button on your printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support