my scanned document will not transfer to my email address

[Grammy2008]

I use my HP printer app on my phone for scanning documents. When I select an email address to send the scanned document, it does not transfer to the address. Where is the scanned document going? How do I retrieve it?

[Dragon-Fur]

@Grammy2008 

Welcome to the HP English Community --

Not knowing which printer you are using, which HP app you are using, and which phone you have, I would guess the scanned content is not actually going anywhere -- that is, when the scan content cannot be emailed, it is dissipating into nothingness.

IF you are using HP Smart with a supported printer, and a supported iPhone, consider using Scan -- then Save (the content) first, and, before you leave the application, go back and try to email the scanned content.

Perhaps try scanning something easy and sending it to your own email first.

General Example - HP Smart - Mobile - iOS / iPadOS - Scan - PDF

HP_Smart_Mobile_Printer-Scan_Option_Sets_5

Example - HP Smart - Shortcuts - Create / Edit - Execute - Email

HP_Smart_Shortcuts_Create-Edit-Execute_2

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Mobile Printing – Mobile Options for Printers

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Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

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 HP Printers - Mobile Printing Solutions Compatible with HP Printers

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“Print Anywhere” Supported on Select HP+ Printers

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And

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FAQ > Section: Which non-HP+ printers are eligible for HP Smart Advance?

Reference:  About HP Smart Advance for HP printers

HP Smart Advance is a productivity tool in the HP Smart app that offers advanced scanning and other document processing features. HP Smart Advance is available on eligible HP printers.

And

HP printers - Using advanced scanning features (HP Smart app)

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