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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-23-2020 11:42 AM

HP Recommended
Product: HP Office Jet Pro 6968
Operating System: Microsoft Windows 10 IOT

Subject describes my problem. I am trying to get the scanner back to scanning documents. It is scanning everything as a jpg. It is sending to "scanned docs" folder but I am accustomed to it sending to my "documents" folder on my pc.

1 REPLY 1

‎03-25-2020 04:02 PM

HP Recommended

@Hawkeye16

 

Welcome to HP support community.

 

Use HP Scan app to scan as PDF or editable text.

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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