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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-17-2020 03:09 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Trying to save scanned documents to pdf -- only choices are jpeg, png, tiff

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-17-2020 05:05 PM

HP Recommended

From your reply, O assume you’re trying to scan from the printer front panel itself, am I right?

 

If you have the HP Software installed, from the HP  Envy 5640 software click Scan, Manage Scan to Computer, make sure the feature is enabled and you select on your printer screen the exact name listed within the Manage Scan to Computers, without any added word to it (Which are listed on the printer due to Windows WSD services and only support picture file formats.


If you use the HP Smart app, initiate the scan from the HP Smart app on your PC and PDF will be available there, PDF scanning from the printer is only supported with the HP Software, not with HP Smart.

 

Regards,

Shlomi

 



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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8 REPLIES 8

‎04-17-2020 04:51 PM

HP Recommended

Hi,

Please let us know your printer model, scan options are varied for different printers.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-17-2020 04:59 PM

HP Recommended

My printer will not scan to computer

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‎04-17-2020 05:00 PM

HP Recommended

HP ENVY 5643

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‎04-17-2020 05:05 PM

HP Recommended

From your reply, O assume you’re trying to scan from the printer front panel itself, am I right?

 

If you have the HP Software installed, from the HP  Envy 5640 software click Scan, Manage Scan to Computer, make sure the feature is enabled and you select on your printer screen the exact name listed within the Manage Scan to Computers, without any added word to it (Which are listed on the printer due to Windows WSD services and only support picture file formats.


If you use the HP Smart app, initiate the scan from the HP Smart app on your PC and PDF will be available there, PDF scanning from the printer is only supported with the HP Software, not with HP Smart.

 

Regards,

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎05-27-2020 01:09 PM

HP Recommended

Yes I need to scan a document to pdf file

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‎05-27-2020 01:11 PM

HP Recommended

Have HP 6968 and need to scan a document to pdf file.

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‎05-27-2020 01:12 PM

HP Recommended

Yes with a HP 6968

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‎05-27-2020 01:13 PM

HP Recommended

Yes

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