• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-06-2016 02:55 PM

HP Recommended
Product: HP ENVY 7640
Operating System: Microsoft Windows 10 (64-bit)

New HP ENVY 7640 will not feed documents for scanning.  It does feed documents while in copy mode but not when trying to scan multiple pages.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2016 02:40 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Have you installed the FULL feature software?

 

If not,please download and install the FULL feature software:

 

http://support.hp.com/us-en/drivers/selfservice/hp-envy-7640-e-all-in-one-printer-series/6617267/mod...

 

Once you have done that, start the Scan software (through HP Printer Assistant) and ensure that the source is "Use document feeder if loaded".  (Example shown)

 

Scan Extended using ADF.jpg

 

 

For more scanning tips, please reder to this resource:

 

Scanning for Dummies

 

Your printer is using the NEW Scan user interface.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-07-2016 02:40 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Have you installed the FULL feature software?

 

If not,please download and install the FULL feature software:

 

http://support.hp.com/us-en/drivers/selfservice/hp-envy-7640-e-all-in-one-printer-series/6617267/mod...

 

Once you have done that, start the Scan software (through HP Printer Assistant) and ensure that the source is "Use document feeder if loaded".  (Example shown)

 

Scan Extended using ADF.jpg

 

 

For more scanning tips, please reder to this resource:

 

Scanning for Dummies

 

Your printer is using the NEW Scan user interface.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎01-25-2018 10:51 AM

HP Recommended

Thanks for the  instructions.

Was this reply helpful? Yes No

‎01-25-2018 05:54 PM

HP Recommended

Hi @Walico,

Thanks for using the HP Forums.

 

Glad that it helped.

 

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.