numbers don't show up to dial a number to fax a document

[Rbaker15]

I have an HP office jet pro 34e. I usually never turn it off, but I did over the weekend and when I turned on, the numbers won't show up on my display to enter a fax number

[Hawks_Eye]

Hi @Rbaker15 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining that—it's definitely frustrating when something as simple as entering a fax number suddenly stops working.

If the numbers aren't showing up on your display to enter a fax number after turning your HP OfficeJet Pro 8034e off and back on, you can try the following steps to troubleshoot and resolve the issue:

Restart the Printer:

• Turn the printer off using the power button.
• Unplug it from the power outlet.
• Wait for about 60 seconds.
• Reconnect the power cable and turn the printer back on.

Check the Control Panel:

• Confirm that the touch screen is working properly.
• Sometimes, a reset of the panel can help. Perform this action by accessing settings and see if a factory reset can solve the problem.

Inspect Software Updates:

• Ensure the printer's firmware and software are up-to-date. Sometimes such issues occur because of outdated software.
• Check HP's official website for any available updates.

Reconnect to the Network:

• If your printer is connected to a network, ensure it is correctly connected.
• Go to the setup menu, and navigate to network settings to confirm the connection.

These steps should help identify and resolve the issue with the display not showing numbers for faxing.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye