officejet 6978 will no longer scan

[Hickswtrstv]

Have been using the scanner for a few months. Now it will not recognize the scanner. I have reinstalled the software, but no good. Keep getting an error when I try to scan from the HP print and scan app on my windows 10 PC of "The device cannot apply the scan settings you have entered. Please change the settings and try again. In addition, verify that the scan feature is enabled." Before reinstalling the software, it would not even recognize the scanner. I have not changed any settings on the scanner. I also cannot find where to change the settings. When I run the HP print and scan doctor, the fix scan will run until the "windows (WIA) scan" and then it freezes. I have left it for an entire day and still get nowhere. I guess the most aggravating part is that I bought this printer because the previous one did exactly the same thing and could not get it fixed. Is it a windows issue or did I buy another POS?

[greenturtle]

Hi,

Thanks for using the HP Forums.

Was there a recent update on your OS? What OS are you using?

Thanks.

[Hickswtrstv]

Using Windows 10, don't know if it is 32 or 64 bit. Scanner was acting up before the most recent update.

[greenturtle · Accepted solution]

Hi,

Can you try to  Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

[Hickswtrstv]

Working so far. Will let you know if it acts up.  Thanks

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Here's some resources that may be useful for you to maximise your printer :

HP Officejet Pro 6970 series : Scan a 10 pages 2 sided document using the ADF

Scan multiple photos with Auto Crop (HP Scan Extended)

Create a scan shortcut and high resolution scans  (HP Officejet Pro 8700 AiO series and 6900 series)

HP Officejet Pro 8710/8720/8730/ 6960 /6970 series : Scan & save as individual PDF files

For more scanning tips, click here.

Have a nice day!