outgoing email

[Kasyr]

Outgoing email keeps giving "test error" when testing connection. Am using smtp.office365.com for the exchange server. Tried port 587 SSL/TLS secure and port 25. Keep getting the same errors each time. 😞

Currently logged into the printer on the desktop and can print via wireless and scan to my **bleep** so internet not the issue.

[Dragon-Fur]

@Kasyr 

Welcome to the HP English Community --

Worth a look...

Almost every email provider has disabled "Less Secure Apps".

It's true that using your computer (or tablet, or phone) does not use the same protocols.

Machine (printer) to machine (email provider servers) requires extra security required by the Email Provider.

In general, that security includes that you enable 2FA (2-Step verification) and then create / use of an App Password in place of the email password used in the SMTP Scan to Email Profile.

If all else fails, that is, editing the profile(s) you have now does  not work

Consider / Try

Delete the current Scan to Email Profile and Start over or create a new, separate Scan to Email Profile.

====================================================

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Scan to Email > Settings / Scan to Email Setup

General Example - Standard format EWS (InkJet) - Scan to Email - SMTP - Profile

EWS_9025_Scan_to_Email_Setup_8

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

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“Things that are your printer”

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HP Officejet Pro 8620 e-All-in-One Printer series  

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[Martina2025]

I'm getting the same error when connecting to my m-i-c-r-o-s-o-f-t email. I'm using an app password generated from the portal.