outgoing fax paper jam

[cyberwasp]

My friends hp 8600 officejet won't let her fax. it seem to jam when pulling in the first page. I was hoping if someone knew how to open the cover if possible to see what is making it jam. An ideas appreciated. I did a search but the only cover printing paper jams, not faxing, (outgoing) jams   TIA

[Rainbow7000]

Welcome back to the HP Forums.

 I hope you're well @cyberwasp

I read about the paper jamming when trying to send a fax on the Officejet 8600. Please see the link below and try the steps in the links. The steps for a paper jam would be the same for faxing or printing. If the jams continue, the last suggestion I would have would be to call phone support to see about a replacement printer.

A 'Paper Jam' Error Displays on the HP Officejet Pro 8600 Printers

If you have any troubles, let me know and I will do my best to help.

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help. 🙂

Have a great day:D

HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're

located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the

bottom of the 'HP Support- Contact' page to fill out the form provided with

your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone

number.' A case number and phone number will now populate for you.

[cyberwasp]

Unfortunately that page does not cover the problem. The problem is the fax part of the printer. The device that pulls printed fax pages into the top of the printer for the fax machine to send.

This part:

[Rainbow7000 · Accepted solution]

Thank you for letting me know cyberwasp!:)

Try this guide instead: The Automatic Document Feeder (ADF) Does Not Pick Paper

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help. 🙂

Have a great day:D