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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Marchese
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password to my email address has changed and I need to update it so I can continue to scan to email

HP Recommended
Example: HP officejet Pro 9710

My personal mail password  that is associated with my scanner has changed. I am unable to find out where to update this so I can continue to scan to email.

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Jay_G24
HP Support Agent
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Hi @Marchese,

 

I'd like to help!

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->Open the Scan tab, under Scan to Email go to Outgoing Email Profiles.

---->Press Edit for the required profile and follow the steps on screen by providing the new password only, keep any other setting as is (beside the PIN Code, you may remove it if the browser auto-fills it).

 

Once you are done press Test and Save and try scanning again.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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