pc will not recognise scanner on DEskjet HP2630

[Hamish10]

Hi All.  My HP Deskjet 2630 printer/scanner has been working fine for years.  However, now I can pint OK but when I try to scan a document i get an error message saying my scanner is not recognised.  I am at Stone Age Man level of technical capability so anyone who can shine a light in my cave would be most welcome...

[Dragon-Fur]

@Hamish10 

Welcome to the HP Community Forum.

Years is a long time to have the printer software installed.

It might be time to uninstall the printer software > Restart computer > Install a fresh copy of the printer software.

Before you do that,

Try / Consider

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Check / Run Windows Updates

Make sure all Windows Updates are current and installed (not pending).

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Restart "your stuff"

Restart Everything, including the router that controls your network

That might be enough (at least short term) -- check...

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- Printer Software -

No joy?

If you have not done so,

• Completely Uninstall the existing printer software from Programs and Features
• Restart the computer and log in

After the printer software is uninstalled, check that the printer is not still lurking.

Windows 10

Control Panel > icon view > Devices and Printers

If the printer is listed, Right-Click on the printer "Remove device" > Restart the computer and sign in.

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Remove (upper right)

OR

Settings > Bluetooth & devices > Devices > (Scroll down) More devices and printer settings

If the printer is listed, Right-Click on the printer "Remove device" > Restart the computer and sign in.

For your Printer - Find, Download ,and Save the Web Pack installation package.

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP DeskJet / Ink Advantage 2600 All-in-One Printer series Print and Scan Driver and Accessories 

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• Reminder:  If using a USB printer cable to connect the printer to the computer, connect the cable when instructed to do so, near the end of the installation procedure
• After the software is installed, Restart the computer and log in

Note:  If you need more help to install stubborn printer software, please ask.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP DeskJet 2630 All-in-One Printer 

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