photosmart 5510 won't scan

[dmorfy]

My Photosmart 5510 has quit scanning to computer( HP Pavilion using wireless connection). i get a scan unsuccessfull msg on the printer and  a      HP 5510d series was not found msg on my computer.  It will still print.     I have restarted everything.   When i open printer from Start I get  a  Priinter Setup and Software box with Connect new printer and add more software options.   Ran the Full Feature Software and Driver and get msg that I need to insert the disc and the older version cannot be removed.   Ran Print and Scan Doctor and it says full software not installed  get installer.  I don't know what else to try.

[DocCottle]

Hey @dmorfy,

Welcome to the HP Support Forums!

I understand that you are having some issues with scanning from your Windows 7 PC to your Photosmart 5510 e-All-in-One Printer. I can help you with that.

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, download and install the latest drivers by clicking on this link.

Please let me know the results after installing the latest drivers. If you can scan, please click on Accept Solution. if you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[dmorfy]

Thank you for your reply and offer to help.   I followed your instructions.    It is plugged into a wall outlet.  It shows that the wifi is working.

I clicked the link and   ended with the message that it is unable to find the printer.

The printer shows as the default printer in my devices.  i tried scanning again and got the msg that 

'''the HP photosmart 5510 series was not found " again on my computer.

'

[rb011]

Hi @dmorfy,

@DocCottle is out of the office, but I can continue to help.

I see that you have an HP Photosmart 5510 e-All-in-One Printer that is not being found by he computer when trying to scan.

Here is the support document intended for use with this issue - Network Scanner Connection is Lost (Windows).

Please let me know if this resolves the issue, or if you require further assistance.

In fact, if this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂

Thanks!

[dmorfy]

I followed the steps in the link.

Step 1.   got printer set up.  Went through the steps but was unable to connect

Step 2.  All connections are OK.

Step 3.. Full software not installed.   The feature is on a CD.  Installation error. The older version cannot be removed.  No suggestions for driver update.

Step 4 and 5   unable to perform

Step 6.  Image aquisition = started and automatic

[rb011]

Hi @dmorfy,

Thanks for getting back to me.

Try performing a level-three uninstall to get rid of the old software. Here is a document that was created originally for Windows XP but the steps should be similar for Windows 7 - Perform a level-three uninstall.

Restart the computer after that.

Once the computer is ready, try downloading and running the HP Printer Install Wizard. This tool will find the most recent version of the printer's software and help with the installation.

Please let me know how it goes.

Thanks.

[dmorfy]

I downloaded the print driver and went to the file where it was and double clicked it.   I got the extracting box but after  it hit 100% nothing else happened.

[rb011]

Hi @dmorfy,

Thanks for getting back to me.

You might need to try to open the install software manually.

1. On the Windows taskbar, click Start.

2. Click Computer, and then double-click the disc drive where the printer software is located. Usually the C: Drive.

3. Look for Setup.exe and double-click it to start the installation.

If it not there try the download again.

If this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂

Thanks!

[dmorfy]

Thank you so much for your continued help.

Setup.exe  was not there so I tried the download again.

Got the msg "the feature you are trying to use is on a CO"

Clicked on details,  it said the older version of HP 5510 cannot be removed

[rb011 · Accepted solution]

Hi @dmorfy,

There is a utility called Microsoft Fit it that might be able to help uninstall the older version of the HP Photosmart software from your PC. It is pretty strait forward to run.

Once it is done try installing the software again.

Please let me know how it goes.

Thanks!