printer cannot copy, but prints

[rcarino23]

Hello,

My printer prints perfectly fine but when I try to copy, the pages are blank. There is no error on the screen or anything and printer is connected wirelessly, if that helps.

Thank you

[Jeet_singh]

@rcarino23,

Welcome to HP Support Community,

Does that Scanner bulb light up?

Does the scanner bar move when you open the lid & press the copy button?

Let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

You may follow the steps suggested in this support document for - HP Printers - Resolving Copy Problems

Let me know how it goes for further assistance!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!