printer not recognize USB problem

[sarahstout02]

Plugged in USB and scanned one item. Went to scan the next item and it no longer recognizes the USB drive. When I pulled out the USB drive and plugged it in, it recognized it, but after naming the item and taping scan, I got "Memory Device Problem The memory device was not found." Other USB drives work normally. Any suggestion? (It's a brand new 2 TB drive).

[Jay_G24]

Hi @sarahstout02,

Welcome to the HP Support Community

I'd like to help!

I understand you are trying to scan to a USB drive.

To assist better - Have you tried using a different USB drive?

Follow the instructions to Scan to a USB flash drive

Load the document on the scanner glass or into the document feeder according to the indicators on the printer.

Insert a USB flash drive into the walk-up USB port.

The USB Flash Drive menu opens with the following options:

Print Documents

View and Print Photos

Scan to USB Drive

Select Scan to USB Drive.

When the summary screen opens, the following settings can be adjusted:

Scan File Type

Scan Resolution

Scan Paper Size

Scan Source

File Name Prefix

Output Color

Touch the Scan button to scan and save the file.

The printer creates a folder named HPSCANS on the USB drive, and it saves the file in .PDF or .JPG format using an automatically generated file name.

Hope this helps! Keep me posted. 

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