printer prints all black pages

[HectorP22]

When ever I tried to copy something I get a fully black page. I already tried other outlets and the scanner light is visible and moves but the pages still come out all black. This problem only happens when making copies and not with other functions.

[Raj1788]

@HectorP22

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

If copies come out as a black page, troubleshoot power and mechanical issues with the scanner mechanism.

Step 1: Reset the printer and check the power source

Reset the printer to calibrate the scanner mechanism, and then check the power source to confirm the printer is getting enough power to operate the copier.

1. Press the Power button to turn on the printer, if it is not already on.

2. With the printer turned on, disconnect the power cord from the printer.

3. Disconnect the power cord from the power source, and then wait 30 seconds.

4. If you previously connected the power cord to a power strip or multi-plug outlet adapter, reconnect the cord directly to a wall outlet to ensure the printer is getting enough power.

5. Reconnect the power cord to the rear of the printer, and then turn on the printer.

6. If you have an HP DeskJet 3700 series printer, calibrate the scanner after resetting the printer.

7. Load the original document or photo, then start a copy job.

   • If the issue persists, connect the printer power cord to a different wall outlet to determine if the original outlet is causing the issue.

   • If the issue persists with a different wall outlet, continue to the next step.

Step 2: Check the scanner bar functionality

Perform a visual test of the scanner bar and light for mechanical issues.

1. Remove any original documents or photos from the scanner glass.

2. Lift the scanner lid slightly, and then press the Copy button or icon.

   If the scanner light does not move or illuminate

If the issue persists, I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[Quirva22]

I have followed all the steps listed above,  and my scan bar illuminates and moves but I am still getting a black page printed.