printer's scanner making grinding noise while scanning

[gauravjoshi747]

when i try to scan document in my hp 2545 printer's scanner is starts making noise like grinding or rubbing and it is very loud noise and it's happening all the time when ever i use scanner, I know it not normal it's happening from few weeks, my printer is one and half years old tell me the solution please

[Dvortex]

Hello, @gauravjoshi747 - Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

I understand that printer is making loud noise while making a scan. How about while making a print on the machine? Try to make a regular printer and check if the printer is making loud noise while printing as well.

Alternatively, try to perform a power drain to try and fix the issue:

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂
 

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[gauravjoshi747]

hi
i try to follow you instructions but it is not resolve my problem , my printer only making noise while scanning it is not making any noise while printing papers

[Dvortex]

Hello, @gauravjoshi747

How about while making a copy? 

Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

Also, update the printer firmware. Go to http://hp.care/2uxWwtk and download and update the printer firmware. 

Restart the printer and then try making a copy.

Let me know if that helps!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!