printer stopped scanning

[nicky051]

i have an inkjet 5275. it used to scan documents using the smart app on my computer, now it says scanning is unavailable. i have run every diagnostic, added drivers, reloaded printer, nothing works to resolve the issues.

[Paul494]

i have an inkjet Officejet Pro 8710 on a Window 10 Dell 9020.I used to scan documents using the smart app on my computer, now it says scanning is unavailable.  HP Diagnostic Doctor says there is a problem with the scanner, perhaps the drivers. I've noticed that scanning is available as an administrator, but unavailable as standard user.  Printing seems to be OK.

[Dragon-Fur]

@nicky051 

Welcome to the HP Community --

If you have not done so,

Attend the instructions in the Troubleshooting document.

What?

Re-Check that the printer is not set to Ready "Remote" mode.

Tiny green cloud / white check

Open

HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS)

Step 2 - Illustrations

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If you have not done so,

Consider

Restart everything, including the router that controls your network.

Can't stand it?

Restart what you are willing to do.

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If you have not done so,

Check / Update  >>

Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

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If you have not done so,

If your computer is running Windows,

If "added drivers" means you "installed the full driver printer software"

Can you scan using HP Scan?

Example - HP Scan - Menu > More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_8

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP DeskJet Ink Advantage 5275 All-in-One Printer 

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