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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-19-2017 10:23 PM

HP Recommended
Product: model # CM758A
Operating System: Microsoft Windows 7 (64-bit)

Printer was functioning last use. I was out of the office 121 weeks and when I turned it on the spinning information on the screen and cheching the machine this may take a few minutes. I went for coffee and it was still spinning. I imposed a system soft restart, shut down power.  I ran scan doctor and 1 got a great clean print of a document I was working on prior to this relapse. A few paper jams and the the code OX61011bcf appeared and referred me to the manual. I could not find the trouble code so her I am. Looking for answers. Lan as well as wireless operation.  No recent software or driver changes.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2017 08:30 AM

HP Recommended

Hi,

 

Please follow the steps mentioned in the link below and see if this helps you

 

https://support.hp.com/us-en/product/hp-officejet-pro-8500a-e-all-in-one-printer-series-a910/4083864...

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution

View solution in original post

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2 REPLIES 2

‎09-20-2017 08:30 AM

HP Recommended

Hi,

 

Please follow the steps mentioned in the link below and see if this helps you

 

https://support.hp.com/us-en/product/hp-officejet-pro-8500a-e-all-in-one-printer-series-a910/4083864...

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution
Was this reply helpful? Yes No

‎09-22-2017 07:31 AM

HP Recommended

Thanks for all the help and support. I tried the options as stated. No joy, so I to to a retailer to have the printer serviced.

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