printer will print but not copy

[matoacaman1]

no problem printing from any device  but will not copy black or color

[KrazyToad]

@matoacaman1

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and would like to help

Are you able to Scan?

Please perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.

2. Lift the scanner lid slightly, and then press the Copy button or icon.

   • If the scanner light does not move, the scanner mechanism is likely jammed and the printer needs to be serviced

If the Scanner light moves, then perform a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed
 

Next update the Firmware from this Link: https://support.hp.com/us-en/drivers

Try making a Photocopy and let me know how it goes

Thank you and Happy New Year 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.