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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

Product HP laserjet pro MFP¨M28 scanner is working, but no picture shown, nothing to record

already done a new installation, already used Scan doctor : no change

seems to be linked with HP TWAIN

1 REPLY 1
HP Recommended

Hi @ficace,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing scanning issues with your HP LaserJet Pro MFP M28 Printer.

 

In order to check if it is a hardware issue with the scanner, please check if you are able to make a copy from the unit.

 

You may check the steps on page 40 of this User Manual.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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