"Device Cannot be Found" on HP Scan & Capture on Windows 10

[lexzanny]

Just recently, HP Scan & Capture fails to recognize my HP Office Jet Pro 8710 on Windows 10. I won't have any printing issues, only scanning using HP Scan & Capture. Once I remove & re-add device it works fine, but then will do the same thing the next day. Any insight helps, this is growing to be a pain!

[greenturtle]

Hi,

Thanks for using the HP Forums.  We'd suggest that you try the HP Scan software.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

For more scanning tips, click here.

Hope that helps.

[Virtualbubba]

My scan program worked just fine until the other day when it could not find my computer any more. I still print to the computer but cannot use the HP Scan & Capture. This is aggravating. I tried all the forums and none of their solutions worked. All I get for messages is that printer cannot be found. It even says that when I have the IP address entered. If that is the case, how come my computer can find it?! 

I need help to be able to scan a document from my computer without being wired to the printer. Has anyone else had this problem and how did you fix it? I am using Windows 10.

[greenturtle]

Hi  @Virtualbubba,

Thanks for using the HP Forums.

Can you try using the FULL feature software?

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Hope that helps!