• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-27-2024 08:50 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M283cdw
Operating System: Microsoft Windows 11

We own an HP Color LaserJet Pro MFP M283cdw.

 

When attempting to FAX, I get the infamous "Fax hardware is either missing or not seated" error message. 

 

We've done all the recommended steps without any resolution to the issue... EXCEPT this step:

 

Inspect the Fax Hardware:

  • Open the access panel where the fax hardware is installed (refer to the printer's user manual for specific instructions).
  • Ensure that the fax hardware is securely seated in its slot. Gently press down on the hardware to ensure it's fully connected.

I am unable to locate the physical fax hardware access panel, and our user's manual did not provide a location either. 

 

Please advise where/how to access this panel and what the "fax hardware" is/looks like so that I can ensure it is securely seated in its slot.

 

THANKS!

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.