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‎06-27-2024 08:50 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M283cdw
Operating System: Microsoft Windows 11

We own an HP Color LaserJet Pro MFP M283cdw.

 

When attempting to FAX, I get the infamous "Fax hardware is either missing or not seated" error message. 

 

We've done all the recommended steps without any resolution to the issue... EXCEPT this step:

 

Inspect the Fax Hardware:

  • Open the access panel where the fax hardware is installed (refer to the printer's user manual for specific instructions).
  • Ensure that the fax hardware is securely seated in its slot. Gently press down on the hardware to ensure it's fully connected.

I am unable to locate the physical fax hardware access panel, and our user's manual did not provide a location either. 

 

Please advise where/how to access this panel and what the "fax hardware" is/looks like so that I can ensure it is securely seated in its slot.

 

THANKS!

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