"HP Easy Scan" was very helpful with the presets which don't show in the "HP smart"

[adlerscout]

I'd like to use the app "HP Easy Scan" with my new computer. I works well in my older compute but in the new computer this app doesn't recognise the printer/scan. I have the app "HP Smart", but I'd prefer to use the "HP Easy Scan" app because it's easier, has presets with all the options I needed. The new app, "HP Smart" is dumb!

[Kuroi_Kenshi]

Hi @adlerscout,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Compatibility: Ensure that your new computer's operating system is compatible with "HP Easy Scan". "HP Easy Scan" is typically designed for macOS. If your new computer is using a different operating system, this may be the cause of any recognition issues.

Update Drivers: Make sure that the printer drivers are up-to-date. You can download the latest drivers for your printer from the HP Support website.

Connect via USB or Network: Verify that your printer is correctly connected to your computer either via USB or through the network. Sometimes, network configurations can prevent the app from finding your printer.

HP Smart App Considerations: While you prefer "HP Easy Scan", if compatibility is an issue, consider giving HP Smart another try. This app has various features, and you might find that it offers similar functionalities once you explore its settings and options.

Reinstallation: Try uninstalling and reinstalling "HP Easy Scan" on the new computer to ensure there are no installation errors.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,