• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-28-2023 11:48 PM

HP Recommended
Product: HP LaserJet Pro 300 color MFP M375nw
Operating System: Microsoft Windows 10 (64-bit)

HP Laser Jet Pro 300 color. When I try to print or make a copy from the flatbed scanner, the gears keep turning but no paper comes out. The gears continue without end until I finally cancel the job. (I've let it go for over 5 minutes to see if I could get an error message, but the screen just says "Printing document".) I've tried printing using the paper tray and the manual paper tray. I've tried small print jobs, large print jobs, I've tried printing a copy by using the flatbed scanner. I've replaced the rollers, cleaned the cartridges, checked for jams, restarted the printer, unplugged the printer, restored to default settings. Everything seems to work as normal, it seems to be having an issue with picking up the paper. ON OCCASION, the first page of the job will come out. But for the rest of the pages, the gears just keep going and going and going.  

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.