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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-26-2018 07:13 AM

HP Recommended
Product: HP Inkjet Pro 8600
Operating System: Microsoft Windows XP

Continue to get "Protocol error.  The server is not supported."  on the printer screen when trying to scan to email.

Have tried unplugging.  Have run through set up again.  

Can anyone help?

3 REPLIES 3

‎05-26-2018 07:31 AM - edited ‎05-26-2018 07:40 AM

HP Recommended

Ehat email service do you use?

 

It may be due to an unsupported protocol indeed.

 

I know that some quite major email service providers such as AOL, Yahoo, Verizon  as example changed their mail configuration to  use security protocols which are not supported by the printer..

 

If you use any of the providers above, I would recommend using a Gmail or Outlook.com account instead.

 

Shlomi

 



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‎05-26-2018 08:39 AM

HP Recommended

You are completely correct.

I entered a gmail email and the scan to email is now working.

Thank you so very much!

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‎10-07-2019 01:58 PM

HP Recommended

I have a gmail account and have previously been able to scan to email with no issues. But now I get the protocol error with zero idea on how to give me email permission to use the function

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