"Scan to computer" cannot be enable on the MacBook Pro which is running Ventura

[Jacky_CIL]

We bought a new MacBook Pro. Because of the scanning always output a blank page, so we install the HP software again. 

The scan output is normal after install the latest software, but the "Scan to computer" button on the printer dose not work anymore. 

The PC name is shown on the printer screen, but nothing happen after I click on the printer. We found that the "Scan to computer" function cannot be enable, but we can scan by operating on the computer screen. 

How can we enable the "Scan to computer" button again? Please help.

[sandytechy20]

@Jacky_CIL

Welcome to the HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

[Jacky_CIL]

Hi Sandy,

Thanks for your response. The printer is HP Office Jet Pro 6970.

Jacky.

[sandytechy20]

@Jacky_CIL

Follow these steps to enable Scan to computer on your Mac

• Choose Apple menu > System Settings, then click Printers & Scanners in the sidebar. (You may have to scroll down.) Click the printer or scanner in the Printers list on the right, then click Open Scanner.

Keep me posted.

Cheers.

[Jacky_CIL]

Hi Sandy,

I am able to scan documents from the printer following the instructions. However, this does not resolve my inability to scan using the printer’s control panel.

Regards,

Jacky

[sandytechy20]

@Jacky_CIL

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.