"Username or password is incorrect. Make sure both username and account are valid" error

[Rochelle1985]

My google username and password are correct but I keep getting the same error. I am unable to scan and it keeps saying "Username or password is incorrect. Make sure both username and account are valid" error. How can I fix?

[ShlomiL]

Hi,
A such may occur due to your Google account security settings with their recent security changes.

First, open the following link and login to the same account as you set for the printer.
https://myaccount.google.com/security

Within the Signing in to Google section, be sure to turn on "2-Step Verification":

https://support.google.com/accounts/answer/185839?hl=en&co=GENIE.Platform%3DAndroid

Next, create and use an App-Specific Password with the printer:
https://support.google.com/accounts/answer/185833?hl=en

Once completing the changes update the outgoing email profile password to use the App Specific Password and then click Save and Test to ensure the problem has been resolved.

Regards,
Shlomi

[Luis69]

THANK YOU VERY MUCH,  IT WORKED on G**mail!!!

Do you have any idea why I get the same error message on Ya***hoo and i**Cloud?  Any fixes for these smtps?

[ShlomiL]

You’re much welcome @Luis69,

For Ya-hoo, follow below steps to generate and use an App Password:

https://in.help.ya-hoo.com/kb/SLN15241.html

Note: due to spam filter to prevent scammers Ya-hoo is censored and therefore I included an hyphen, please manually remove it to access the support document.

For I-Cloud mail please follow below steps to generate and use an app password:

https://support.apple.com/en-us/HT204397

Shlomi