Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-26-2018 01:20 PM

HP Recommended
Product: OfficeJet 7740
Operating System: macOS 10.14 Mojave

My OfficeJet 7740 keeps starting "phantom" scans without being prompted to do so.  I don't understand what could be happening or what can be promting the scanned to run.

1 person had the same question
3 REPLIES 3

‎11-26-2018 07:02 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Seems that someone could be playing a prank on you? 🙂

 

Anyway, one area that could cause the scan remotely  is Webscan.  Perhaps try to disable the Webscan?

 

These resources shows you how to enable webscan (you can just disable it)

(Chromebook uses Webscan so ignore the title but follow the steps to enable/disable it)

Scanning from Chromebook

 

Scanning Multiple pages from Chromebook

 

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎11-29-2018 06:13 AM

HP Recommended

Thanks Greenturtle.

 

I disabled Webscan and thought the problem was solved but after a couple of days it started scanning again on its own.  Any other ideas? Can I limit the printer's network connection to only teh computers that I authrize?

 

Best,

 

LeonHa

 

Was this reply helpful? Yes No

‎11-29-2018 08:31 AM

HP Recommended

Hi,

Is the printer used at home or shared?

 

One other possibility where people can use the printer is through their mobile phone with HP Smart apps (for Android and iOS).

 

You can change the Wifi Direct Password so that only people who knows it can print/scan.  Also, consider changing the Wifi Netword passwrd so that people canot connect to the network and create havoc.

 

These resources show how to enable/disable and change the Wifi direct password.

Using Wifi Direct to print

How to change the Wifi Direct Password

 

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.