red X and won't print

[lee0719]

my printer still will not work 

can any one help  

[Gaya1239]

Hi @lee0719,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY 6020e All-In-One Printer is showing a red X and won't print, there could be several reasons behind this issue. 

Here are some troubleshooting steps you can try to resolve the problem:

• Check for Paper Jams: Open the printer cover and check for any paper jams or obstructions. If you find any, carefully remove them.
• Check Ink or Toner Levels: Ensure that your printer has enough ink or toner to complete the printing job. Low ink levels can prevent the printer from functioning properly.
• Restart Printer: Turn off the printer, wait for a few minutes, and then turn it back on. Sometimes, a simple restart can resolve temporary issues.
• Update Printer Drivers: Make sure that your printer drivers are up to date. You can download and install the latest drivers from the HP website or use the HP Smart app for automatic updates.  Software and Drivers for HP ENVY 6020e All-in-One Printer
• Check for Firmware Updates: Sometimes, firmware updates can fix bugs and improve printer performance. Check if there are any firmware updates available for your printer and install them if necessary. Update the firmware on an HP printer
• Clear Print Queue: If there are any stuck print jobs in the print queue, clear them. Open the printer queue on your computer, cancel any pending print jobs, and then try printing again.
• Check Printer Connection: Ensure that the printer is properly connected to your computer or network. If you're using a USB connection, try using a different USB port. If you're printing over a network, make sure that the printer is connected to the network and that your computer can communicate with it.
• Run Printer Troubleshooter: Many operating systems, including Windows, have built-in printer troubleshooters that can help diagnose and fix common printer problems. Run the printer troubleshooter on your computer to see if it can identify and resolve the issue.
• Reset Printer: As a last resort, you can try resetting the printer to its factory defaults. Refer to the printer's user manual for instructions on how to perform a reset.

Refer to this document: HP ENVY 6020e All-in-One Printer User Manual

HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

I hope this helps. 

Take care and have a good day.

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