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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
adobe flash player
Microsoft Windows 10 (32-bit)

How to use the HP Printer Scan/Fax feature with the Adobe Flash Player not being available? 

7 REPLIES 7
HP Recommended

Hi @PAVDT,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

About fax/scan, try using HP smart app.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
HP Recommended

I have a Photosmart D110 printer and it states that HP Smart cannot find my printer even though when I get the HP Smart screen it shows the printer.  IS HP Smart not compatible with my printer?

HP Recommended

Additional Info, 

HP Photosmart e-All-in-One Printer - D110a

Product CN731A#B1H
Serial CN087F4200
 
It used to work with Adobe Flash!
HP Recommended

Hi @Roger2222,

 

Thanks for your reply. If it is not allowing you to use HP smart, Try using HP Scan and Capture App

If that does not work either, then this might require one on one interaction to fix the issue.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
HP Recommended

So I guess HP Smart is not compatible with all HP products.  That's a shame.  Anyway, HP Scan Extended does let me scan, but has limited options.  Will use that until that is no longer working.  Thanks for your help.

HP Recommended

Hi @Roger2222,

 

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Roger2222

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us

Elohi_NR
I am an HP Employee
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