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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-06-2022 03:24 PM - last edited on ‎12-06-2022 03:35 PM by Retired

HP Recommended

hi - i received  are ply with a note to take the steps indicated below, but no steps were include din the email reply.    please provde so i can try.     unable to scan on HP 6959 printer.    printing is perfect - no issues.   error is 'no connection to computer' , however this is not the case as able to print with no problems.    issue just arose a month ago, and have mad eno changes on my end.   thanks - shall await revised response.   really appreciate the help.   karen 

[personal info removed]

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