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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-24-2021 03:58 PM

HP Recommended
Product: officejet pro 8028
Operating System: macOS 10.13 High Sierra

How do I save my scanned documents to word. The only option I see is PDF

Category:
3 REPLIES 3

‎03-30-2021 08:24 AM

HP Recommended

@silentwolf

 

Welcome to HP Support Community


I would like to help

 

Please refer to this Link: https://support.hp.com/us-en/document/ish_2275901-2074064-16

 

Under the option scan with HP Smart App ( Windows, Mac ).

 


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎03-30-2021 11:48 AM

HP Recommended

Maybe I did not make myself clear. The only file types offered for scanning a document are PDF or JPEG. The option you are showing me is for images. Is this how I scan as a word doc?

 

Thanks

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‎04-05-2021 06:44 AM

HP Recommended

I have checked with the concerned team and you will  not be able to save your scanned files as Word doc. You need to save it as PDF and this is as per the App design. If you need word doc format then you need to use 3rd party tools to convert those pdf files to word docs.

 

Thank you

KrazyToad
I Am An HP Employee

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