save scan

[A_-9]

Cant save scan to a folder as I can't find the file button to click. It used to work easily.

[VikramTheGreat]

Hi @A_-9,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP DeskJet Ink Advantage 2775 All-in-One Printer is no longer showing the “File” button or allowing you to save scans to a folder on macOS 15.0 Sequoia, you're not alone. This issue can happen due to app updates or permission changes in macOS.

Here’s how to fix it: Can’t Save Scans to Folder on macOS 15 (Sequoia)

1. Use HP Smart App (Recommended)

HP now recommends using the HP app for scanning and saving files.

• Download or open the app HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• Select your printer > Tap Scan.
• After scanning, click Save.
• You’ll be prompted to choose a folder; if not, click the gear icon or three dots to access file options.

🔗 HP printer setup (HP app) | HP® Support

2. Check macOS Permissions

macOS 15 may block apps from accessing folders:

• Go to System Settings > Privacy & Security > Files and Folders.
• Make sure HP Smart or HP Easy Scan has access to Documents or Downloads.

3. Try HP Easy Scan (Alternative App)

If HP Smart doesn’t show the file option:

• Download HP Easy Scan from the Mac App Store.
• Open the app > Select your printer > Scan.
• After scanning, click Send > Folder to save.

🔗 HP DeskJet Ink Advantage 2775 All-in-One Printer Software and Driver Downloads | HP® Support

4. Reset HP Smart App (if stuck)

If the app is glitching:

• Quit the app.
• Go to ~/Library/Application Support/HP Smart and delete the folder.
• Reopen the app and re-add your printer.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat