save scanned documents in mac finder not possible

[hdru]

Hello, after an update of hp smart i am not able to save a document on my mac. only in hp smart cloud. 

has anybody a solution? would be nice

[Rainbow23]

Hi @hdru,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Complete issue that you are facing with the unit.
- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer. 

- Connection method - USB, physical LAN, or wireless?
- Error messages (if any) on the unit. 

Take care and have a great day ahead.

[jimschlosser]

Same problem:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).  HP Office Jet Pro 9010 Series; 1G5L3A

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Complete issue that you are facing with the unit.  When scanning, clicking Save/Share button does not allow saving to local Macbook folders
- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.  

- Let me know the version of the operating system installed on the computer connected to the printer.  MacOS Ventura 13.4.1 (c)

- Connection method - USB, physical LAN, or wireless? wireless
- Error messages (if any) on the unit. No error message.  No option to save to local files/folders

[Rainbow23 · Accepted solution]

Hi @jimschlosser,

I suggest that you follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up the printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jimschlosser]

Accepted Solution.  Worked for me.