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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Hi, support team. I saved a PDF file from my printer to my computer, but I have a problem finding out where on my computer it has been saved. Can anyone give me a short version of how to find the file I saved?

1 REPLY 1
HP Recommended

@CAIII 

 

Welcome to the HP Community --

 

If "computer" refers to device running supported version of Windows,

the following might apply...

 

True - Without the context of what you are doing, the answer varies.

 

Windows

 

  • Check your account > OneDrive (if using) > sub-folder Documents
  • Check your account > local Documents folder
  • Check your account > OneDrive or local Pictures folder -- sure, depending on how you are scanning, even PDF files can end up in Pictures or in a sub-folder

 

HP Smart won't usually lose track of PDF file save destinations -- for example, it's generally required that you select the folder.

 

HP_Smart_Win_Scan_Document_Save_5HP_Smart_Win_Scan_Document_Save_5

 

 

 

HP Scan is preset to select a destination (main menu and More > Destination)

 

Depending on the vintage of your printer, this is more or less precise and depends on whether you are using HP Scan -- part of the full driver printer software -- or HP Scan - Universal Scan Software.

 

HP Scan - full driver printer software

9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9

 

HP Scan - Universal Scan Software - Menu

HP_Universal_Scan_Menu_JPEG_Page-Size_2HP_Universal_Scan_Menu_JPEG_Page-Size_2

 

--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

Dragon-Fur

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