• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Hi, support team. I saved a PDF file from my printer to my computer, but I have a problem finding out where on my computer it has been saved. Can anyone give me a short version of how to find the file I saved?

1 REPLY 1
HP Recommended

@CAIII 

 

Welcome to the HP Community --

 

If "computer" refers to device running supported version of Windows,

the following might apply...

 

True - Without the context of what you are doing, the answer varies.

 

Windows

 

  • Check your account > OneDrive (if using) > sub-folder Documents
  • Check your account > local Documents folder
  • Check your account > OneDrive or local Pictures folder -- sure, depending on how you are scanning, even PDF files can end up in Pictures or in a sub-folder

 

HP Smart won't usually lose track of PDF file save destinations -- for example, it's generally required that you select the folder.

 

HP_Smart_Win_Scan_Document_Save_5HP_Smart_Win_Scan_Document_Save_5

 

 

 

HP Scan is preset to select a destination (main menu and More > Destination)

 

Depending on the vintage of your printer, this is more or less precise and depends on whether you are using HP Scan -- part of the full driver printer software -- or HP Scan - Universal Scan Software.

 

HP Scan - full driver printer software

9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9

 

HP Scan - Universal Scan Software - Menu

HP_Universal_Scan_Menu_JPEG_Page-Size_2HP_Universal_Scan_Menu_JPEG_Page-Size_2

 

--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.