scan OCR function

[JanHB]

Dear HP community.

I am not sure where the problem is, but I can no longer find scan OCR function. I work with  Windows 11 and HP 9022

[Dragon-Fur]

@JanHB 

Welcome to the HP User Community.

The OCR feature is part of (integrated into) the Full Feature Software / full driver printer software.

OCR should also be available in HP Smart Shortcuts.

What?

There are two parts to this:

• HP Smart application - supports printing and scanning PDF and Photos / Images
• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, from other programs (for example, Word), and access to the full range of Printing Preferences / Shortcuts

If you have not already done so,

Try / Consider

Remove (full uninstall) and reinstall the full driver printer software.

First, optional - can't hurt and might even help...

Restart everything, including the Router, Printer(s), Computer(s), and other devices that use the network.

Next,

Optimally, you need only complete the following:

• Check the Security software that it is not in some way infringing on your printer software.
• Uninstall the printer software from Programs and Features

NOTE

In the case of "really stuck" software, it might be best - or even necessary - to add the steps in the Check and Remove section

Next,

• Restart the computer and log in
• Install a fresh copy of the Full Driver
• Finally, if you have not already done so, Get and install the HP Smart application

The Full Driver software should be an option during the installation using the HP Easy Start Software wrapper.

When provided the option, in spite of any messages that plead, beg, or try to reassure you otherwise, select the Full Driver.

Details / How-to / Check & Remove

Printer Software – Blocked in Security Software

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

If you make changes to the security software setup, Restart your computer and log in.

Uninstall Existing Printer Software (Full Feature Software)

Uninstall HP printer software and drivers

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and sign  in

Reminder: 

Windows > Uninstall HP printer software > Restart.

Next,

Open Control Panel > icon view > Devices and Printers

Check > If the printer is found, Right-Click and Remove the printer

If you have to "remove" the printer, next:  Restart the computer and sign in

NOTE:  If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

Check and Remove Section

Reminders

• After all checks > If any changes are made > Restart the computer and log in
• Can't stand it?  Do the first one and ignore the others - see how it goes

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Check / Remove – Printer folder/files in C:\ ProgramData

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

Check / Remove - Printer Software – Lurking in the Device Manager

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Check / Remove  - Printer Software – Lurking in the User Account

Clear HP / files in Temp folder

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

Manual Queue Reset

Optional – Add this procedure only if there are continuing issues…

Windows 10 / Windows 11

Windows Start > Search for “Services”

Optionally Right-Click and Pin to Start / Taskbar > Open Services App

Windows 10

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete any files found in folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

End Check and Remove Section

After all checks are completed > Restart the computer and log in

======================================================

Installation – Full Feature Software

How-to Video

HP OfficeJet Pro 9020 | 9022 |9025 | 9026 | 9028 |9018 Download & Install HP Full featured software

and / or

Download and Save

HP Easy Start Printer Setup Software 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Not working?  If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

Check:  After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If found, Right-Click on the printer and "Remove"

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

References / Resources

 Product Specifications for the HP OfficeJet Pro 9022 All-in-One Printer (1MR71B)

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet Pro 9022 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[ShlomiL]

Hi.

Apologies for jumping in unannounced.

With the latest software version, you would need to download and install the HP Universal Scan in addition to the Full Feature Software to enable OCR functionality, please follow below support document to allow OCR scanning:

https://support.hp.com/us-en/document/ish_6106412-6106481-16

Cheers,

Shlomi

[Dragon-Fur]

@ShlomiL 

Ah, thanks!

New for June 2022!

HP printers - Scan as Editable Text (OCR) with HP Scan (Windows) 

Excerpted

For HP print drivers downloaded after June 2022, the HP Universal Scan software is required to enable the Save as Editable Text (OCR) shortcut in HP Scan. HP print drivers downloaded before June 2022 do not need to install HP Universal Scan.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[JanHB]

Dear Dragon Fur,

I have tried to download. but still I do not see the option.

I know my printers: office jet 2022 and 2010 (I have two), both used to have this.

I gave a call to HP Support. They say HP intentionally did not include OCR scanning in the software update. so now I am lost. Do you or anybody know why HP did this? this was a very helpful feature.

And  more important what can I do now?

thanks again,

Jan

[Dragon-Fur]

@JanHB 

---

@JanHB wrote:

Dear Dragon Fur,

I have tried to download. but still I do not see the option.

I know my printers: office jet 2022 and 2010 (I have two), both used to have this.

I gave a call to HP Support. They say HP intentionally did not include OCR scanning in the software update. so now I am lost. Do you or anybody know why HP did this? this was a very helpful feature.

And  more important what can I do now?

thanks again,

Jan

---

Yes, it is true that the OCR software was included for years in many versions of the full driver printer software.

The change to require the extra install of the Universal Driver  is new as of this Month and this Year.

@ShlomiL  might have more useful information about installing and using the Universal driver.

At this time, I do not have the Universal printer software installed anywhere.

?

So, what to do if you cannot install / find / use OCR after having installed the Universal Print Driver?

Suggestions

There are other OCR options - always have been.

Some options are free and some are for purchase / subscription.

I agree that the whole thing is less convenient that it was previously.

Examples - FYI only - not to be considered an endorsement of any product

From last year

10 Best OCR Software of 2021 (Free and Paid Tools)

Best OCR software of 2021: scan and archive your documents to PDF

and this year...

11 Best OCR Software of 2022 (Free and Paid Tools)

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[JanHB]

Sorry to be a bit late.

Too bad that valuable options are more and more taken out.

Thank you for your reaction. much appreciated.

Jan